About QR Code Check-In and How to Set it Up

Learn how to generate a QR code for your store so customers can check themselves into a buy — no texting required.

Why use QR code check-in?

Part 1: Set up your store's QR code

You'll need an owner or manager login to follow these steps.

1. 1

   Open All Settings

   Open the ResaleAI app at the POS (or go to team.resaleai.com from any laptop or phone). Tap the menu dots in the top-right corner and choose All Settings.

   
2. 2

   Go to Buys in Settings

   Inside All Settings, tap Buys to open your buy configuration options.

   
3. 3

   Generate your QR code

   Find the Generate QR code section and enter your email address. ResaleAI will email you the QR code shortly after.

   
4. 4

   Print and place the QR code at your cashwrap

   Print the QR code and place it somewhere visible near your buy counter. If you're usually backed up with check-ins, print multiple copies so customers can scan from different spots in line.

Part 2: How QR check-in works (train your team)

Walk your team through what the QR check-in flow looks like from both the customer's and employee's side.

1. 1

   Customer scans the QR code

   The customer scans the QR code with their phone camera. It takes them directly to your store's check-in form — no texting needed.

   
2. 2

   Customer fills out the check-in form

   The customer enters their phone number, name, and email, then signs your buy policy. The form no longer has the old spinning "checked in" animation — cleaner and less confusing.

   
3. 3

   Customer is prompted to speak with an employee

   After submitting, the customer's phone shows a confirmation screen telling them to find an employee, drop their bags, and complete check-in in person.

   
4. 4

   Employee finds the customer in the Pending tab

   At the POS, the employee goes to the Pending section on the Buy page. If there's a line, all customers who scanned the QR code will appear here. The employee asks the next customer their name and finds them in the Pending tab to begin check-in.

5. 5

   Select the customer's DRS record and click Next

   When the employee clicks the pending buy, they'll see the customer search page — it's looking up the customer's phone number in DRS. Select the right DRS customer and click Next to continue.

6. 6

   Add bag details and complete check-in

   After clicking Next, the employee will see the customer's name and signature from the form they submitted. Enter the bag details, scan the ID if required, and click Check in to finish.

Thanks for using ResaleAI!